F.A.Q.

F.A.Q.

ALL SALES ARE FINAL, UNLESS YOU RECEIVE THE WRONG ITEM OR A DEFECTIVE ITEM.

PLEASE INPUT YOUR ADDRESS CORRECTLY TO MAKE THE SHIPPING PROCESS AS FAST AND SMOOTH AND POSSIBLE.

IF YOU DON'T INPUT YOUR ADDRESS CORRECTLY EMAIL US FAITHBYLUIS@GMAIL.COM AND WE WILL GET TO YOU AS SOON AS WE CAN.

How much does shipping cost?

Shipping is a $9.00 Flat Rate.

When will my order arrive?

Please allow 2-7 business days for order processing and verification, and an additional 4-10 business days for delivery. Once your order has been shipped, you will receive an email with your tracking information.

Can I get a refund or make an exchange?

Unfortunately, as of right now, all sales are final. Please make sure to review your order before completing your purchase.

I have received a tracking number but have not seen any movement, what's going on?

Our shipping process begins with printing a label for your order, organizing orders by product and dates and begin packaging. Once in USPS possession it takes 1-3 days for the tracking number to update and begin notifying you of movement. 

My order says it has been delivered but I have not received it, where is it?

 

Immediately call or go to your nearest USPS facility and notify them. Once your order is packaged and out of our hands, USPS has full control and tracking of your package. We apologize for the inconvenience and appreciate your understanding.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk/spam mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

I’ve added an item to my cart, but somehow it is already sold out.

Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.

Do you re-stock your inventory?

Infrequently we will re-stock some of our products. Please make sure to check back if an item you want is unavailable at the time you are on the site.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match to prevent credit card fraud.

PLEASE NOTE THAT FAITH BY LUIS RESERVES THE RIGHT TO CANCEL OR REFUSE ANY ORDERS PLACED FOR ANY REASON.